Shop Policies
Here we will try to answer some common questions, but if you have any query or further question do not hesitate to contact us.
1:Orders
We are a small mother and daughter team and your order is very important to us. Every order is handled by ourselves so your items, personal requests, gift cards etc will not get lost in large packing process. If an item is in stock we will do our utmost to get it dispatched to you within 3 - 5 working days. If for any reason we are going to take longer we will let you know. All orders are treated with importance and we always work to get them to you in the shortest time possible. If items are being made to order we will always let you know how long they will take to complete.
2:Shipping
We always aim to get your order to you as safely and cost effectively as possible, however we are at the mercy of postage charges. We have tried to keep these to the minimum possible but please do not hesitate to contact us if you have a problem with our postage charge. We wrap all our items in beautiful acid free tissue and use earth friendly packaging where ever possible making sure all items reach you in pristine condition.
3:Gift Shipping
Every item we send out is wrapped in our delicate tissue with matching ribbon. We are also able, on request, to post items out as gifts and will include a hand written gift card. Please advise with your order if this is required.
4:Returns
We hope you will be happy with every item you receive, however if there is a reason you wish to return it to us please use our 'contact us' form to make contact and we can then discuss this. If an item should arrive faulty or develop a fault due to its manufacture, we will replace it immediately. Items that have been commissioned or personalised can not be returned or exchanged unless they are faulty. As always if there is any query just contact us. Thank you.
5: Privacy Policy
Here at Pickle and Ginger we take your Privacy very seriously. We do not use the information you provide us with for any other purpose than to process your inquiry or order. If you have any worries or queries about our privacy policy, or for a full copy of our Privacy policy please see following page. Thank you.